Responsible Gaming at 7up7
At 7up7, we believe that gaming should be a source of entertainment — not stress or hardship. Our responsible gaming programme equips every player in Bangladesh with the tools, knowledge, and support needed to stay in control of their gambling activity at all times.
Our Commitment to Player Wellbeing
7up7 takes responsible gaming seriously. We recognise that while the vast majority of our players enjoy cricket betting, slots, live casino games, and card games as a form of entertainment, a small number of individuals may develop problematic gambling habits. Our responsible gaming framework is designed to identify, support, and protect those players — without stigma and without delay.
This page explains every tool and resource available to 7up7 players across Bangladesh — from Dhaka to Chittagong, Sylhet to Cox's Bazar — who want to manage their gambling activity, take a break, or seek help. All tools described here are available free of charge to every registered player. You do not need to explain your reasons to activate any of them; your privacy is respected at all times.
Responsible gaming at 7up7 is not an afterthought — it is built into the platform architecture. Session duration notices, spending summaries, and reality-check prompts are integrated directly into the gaming interface so that players receive timely, contextual reminders while they play.
Every 7up7 player has access to a full suite of responsible gaming controls from the moment their account is created. No waiting periods, no approval requirements — activate any limit or tool instantly via your account settings or by contacting our 24/7 support team.
7up7's platform monitors gameplay patterns in real time. If unusual increases in deposit frequency, bet size, or session length are detected, our responsible gaming team may reach out proactively — with care and discretion — to check in on your wellbeing.
Our support team is available around the clock via live chat on the platform. Responsible gaming requests — including self-exclusion, limit setting, and account closure — are treated with the highest priority and processed within hours of submission.
Players who have activated a self-exclusion, cooling-off period, or deposit limit will not receive any promotional emails, bonus offers, or re-engagement communications for the duration of that restriction. Marketing is automatically paused.
7up7 enforces an 18+ age requirement across all account registrations. Identity and age verification checks are conducted for all players before any real-money gameplay or withdrawal is permitted. Underage gambling is a serious issue we are committed to preventing.
All responsible gaming interactions with our team are handled confidentially. There is no judgment, no pressure, and no penalty for using any of these tools. Choosing to set limits or take a break is a sign of good decision-making — and we fully support that choice.
18+ Age Restriction Policy
Strict Age Requirement: The 7up7 platform is intended solely for adults aged 18 and above. If you are under 18 years of age, you must not register an account, deposit funds, or participate in any real-money gaming activity on this platform. Underage gambling is illegal and harmful.
7up7 operates a zero-tolerance policy on underage gambling. Every new account registration is subject to age verification checks before real-money play is permitted. Players may be asked to submit a copy of their National ID card, passport, or other government-issued identity document confirming they are 18 years of age or older.
In cases where a player's age cannot be immediately confirmed, 7up7 reserves the right to suspend deposits and gameplay until the verification process is completed. Any account found to belong to a person under 18 will be permanently closed and all funds held in that account will be returned to the payment source used for deposit, after deducting any winnings generated from real-money gameplay.
If you are a parent or guardian and you believe a minor in your household has accessed the 7up7 platform, please contact our support team immediately via live chat or at [email protected]. We will investigate and take appropriate action without delay. We also recommend using parental control software to restrict access to gambling websites on shared devices.
All players must submit a government-issued identity document — National ID, passport, or birth certificate — confirming they are aged 18 or above. Verification is completed before any withdrawal is processed and may be required before deposit limits are raised.
We encourage parents and guardians to use device-level parental control tools to prevent minors from accessing gambling websites. Keep your 7up7 login credentials private and log out of the platform when using a shared or family device at home.
Self-Exclusion Programme
Self-exclusion is one of the most powerful tools available to players who feel that gambling is having a negative impact on their life. When you activate a self-exclusion on your 7up7 account, you will be completely blocked from logging in, depositing, or placing bets for the duration of the exclusion period you select. The block is applied immediately and cannot be reversed before the chosen period expires.
Self-exclusion periods available at 7up7 range from 6 months to 5 years, or permanently. During an active self-exclusion, all marketing communications are automatically stopped, your account balance is frozen, and any pending bonus offers are cancelled. At the end of a temporary self-exclusion period, you will not be automatically re-activated — you must actively contact support to request reinstatement, which includes a mandatory 24-hour reflection period.
Select from 6 months, 1 year, 2 years, 5 years, or a permanent self-exclusion. Consider your situation carefully — shorter periods are suitable for a structured break, while longer or permanent exclusions are recommended if you feel you have a serious gambling problem.
Contact our 24/7 live chat team or email [email protected] with your account username and your chosen exclusion period. You do not need to provide a reason. Your request will be acknowledged and processed within two hours.
Once processed, your account will be locked immediately. You will not be able to log in, deposit, or place any bets. A confirmation will be sent to your registered email address. All bonus offers and promotional emails are automatically cancelled from this point.
Any real-money balance remaining in your account at the time of self-exclusion can be withdrawn. Contact support, who will process the withdrawal to your verified payment method — bKash, Nagad, Rocket, Upay, or bank account — within the standard processing timeframe.
When a temporary self-exclusion expires, your account is NOT automatically reactivated. You must contact support to request reinstatement. A mandatory 24-hour reflection period applies before access is restored. This cooling-off period is non-negotiable and cannot be waived.
Important: Self-exclusion at 7up7 applies only to the 7up7 platform. If you feel you need a broader break from gambling, we encourage you to contact other platforms you use and apply similar exclusions there as well. A consistent approach across all gambling accounts gives self-exclusion the best chance of being effective.
Deposit & Spending Limits
Setting a deposit or spending limit is one of the most practical steps a player can take to keep gambling within their personal entertainment budget. 7up7 offers a flexible suite of financial controls that can be configured to match your individual circumstances. Limits can be set in Bangladeshi Taka (৳) and are enforced in real time across all deposit channels including bKash, Nagad, Rocket, Upay, and bank transfers.
Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 48-hour cooling-off period before it comes into force — this delay is intentional, giving players time to reconsider an increase made in the heat of a session.
| Limit Type | How It Works | Takes Effect | Reversal Delay |
|---|---|---|---|
| Daily Deposit Limit Recommended |
Caps the total amount you can deposit into your 7up7 account within a single calendar day (BST, UTC+6). Once the daily limit is reached, no further deposits are accepted until the next day begins. | Immediately upon activation or reduction | 48 hours to increase or remove |
| Weekly Deposit Limit Popular |
Caps total deposits across a rolling 7-day period. Resets at the same time every week. Particularly useful for players who budget on a weekly basis aligned with their income cycle. | Immediately upon activation or reduction | 48 hours to increase or remove |
| Monthly Deposit Limit Popular |
Caps total deposits across a rolling 30-day period. Ideal for players who prefer to set a fixed monthly entertainment budget and want the platform to enforce it automatically without manual tracking. | Immediately upon activation or reduction | 48 hours to increase or remove |
| Loss Limit Advanced |
Caps the total net losses you can incur within a defined period (daily, weekly, or monthly). When your losses reach the set threshold, further betting is suspended for the remainder of the period regardless of account balance. | Immediately upon activation or reduction | 48 hours to increase or remove |
| Session Stake Limit Advanced |
Restricts the maximum amount you can wager in a single gaming session. Particularly useful for live casino and slots players who want to manage the pace of their play rather than just the total deposit amount. | Immediately upon activation or reduction | 48 hours to increase or remove |
How to Set a Limit: Log into your 7up7 account and navigate to Account Settings > Responsible Gaming > Financial Controls. Select the limit type, enter your desired amount in ৳ BDT, and confirm. Alternatively, contact our 24/7 live chat team or email [email protected] and a team member will configure the limit on your behalf within two hours.
Time-Out & Cool-Off Periods
A time-out is a shorter, temporary break from gambling — distinct from a full self-exclusion. Time-outs are designed for players who want to pause their activity for a defined period without permanently closing their account. During a time-out, your account is suspended and you cannot log in, deposit, or place bets. Your balance is preserved and can be withdrawn upon request.
Time-outs are available in the following durations: 24 hours, 48 hours, 1 week, 2 weeks, and 1 month. A time-out takes effect immediately upon activation and cannot be reversed or cut short once started. If you require a longer break than the time-out options allow, a self-exclusion is the more appropriate tool.
In addition to manual time-outs, 7up7 offers a reality-check feature that sends in-session prompts at intervals you choose — every 30 minutes, 1 hour, or 2 hours. The reality-check prompt displays your session duration, net position for the session, and the option to end your session immediately. This feature runs passively in the background and is available for all game types including cricket betting, slots, live casino, fishing games, and Callbreak Quick.
A short pause — ideal after a losing streak or a session that felt longer than intended. The 24 or 48-hour time-out gives you a structured break without affecting your account long-term. Activate instantly via account settings or live chat.
A week or two away from the platform helps reset habits and perspective. During this period, marketing is paused and bonus offers will not be sent. Many players find that a structured weekly break is enough to restore a healthy relationship with gambling.
A full month away provides significant mental distance from gambling habits. This duration is often recommended as a first step before committing to a longer self-exclusion, giving players the opportunity to assess whether a permanent change is needed.
Set a 30-minute, 1-hour, or 2-hour in-session reminder that displays your current session stats and asks if you want to continue. These prompts are evidence-based nudges that help maintain awareness during extended play sessions without interrupting the experience unnecessarily.
Recognising Warning Signs
Problem gambling can develop gradually and is often difficult to recognise from the inside. Many people who develop a gambling problem are unaware of it until significant financial or emotional harm has already occurred. The following warning signs — if you recognise several of them in yourself or someone close to you — may indicate that gambling is moving from entertainment into a harmful pattern.
There is no shame in recognising these signs. Identifying a problem is the first and most important step toward addressing it. If the list below resonates with you, please reach out to our support team or consult one of the external support resources listed in the Support & Resources section of this page.
Gambling with money set aside for essential expenses such as rent, food, utility bills, or school fees — and justifying it as a short-term loan to yourself.
Chasing losses — continuing to deposit and bet after a losing session specifically to try to recover what was lost, often resulting in larger losses.
Feeling irritable, anxious, or restless when not gambling, or when attempting to reduce or stop gambling activity.
Lying to family members, friends, or colleagues about the amount of time or money spent gambling, or hiding gambling activity from people close to you.
Needing to bet larger and larger amounts to get the same level of excitement — a sign of tolerance developing, similar to patterns seen in other addictive behaviours.
Borrowing money from friends, family, or financial services specifically to fund gambling activity, or selling personal possessions to generate gambling funds.
Neglecting work, study, family responsibilities, or social relationships because of time or money spent on gambling.
Using gambling as a way to escape from stress, depression, loneliness, anxiety, or other emotional difficulties rather than addressing those issues directly.
Making repeated unsuccessful attempts to cut back, control, or stop gambling, despite a genuine desire to do so.
Experiencing significant distress — including guilt, shame, hopelessness, or suicidal thoughts — as a result of gambling losses or gambling behaviour.
If you are in crisis: If gambling-related distress is affecting your mental health or safety, please seek immediate support. Contact the Kaan Pete Roi helpline in Bangladesh or speak to a trusted family member or healthcare professional. For platform-specific assistance, our support team is available 24/7 via live chat and can connect you with the appropriate resources.
Support & Resources
You do not need to face a gambling problem alone. Whether you want to speak confidentially with a member of the 7up7 team, access platform tools, or reach out to an independent support organisation, help is available right now. The resources listed below are all available in English and are accessible to players throughout Bangladesh.
Our 24/7 support team can activate any responsible gaming tool on your behalf immediately. Reach us via the live chat button on the platform interface. Response time: under 2 minutes during peak hours.
For non-urgent responsible gaming requests, write to [email protected]. Include your registered username and a brief description of your request. Response time: within 2–4 hours (BST, UTC+6).
Bangladesh's mental health and emotional support helpline. Kaan Pete Roi provides confidential telephone counselling for individuals experiencing distress, including gambling-related anxiety and financial stress. Available throughout Bangladesh.
In addition to direct support, 7up7 strongly encourages any player who is concerned about their gambling behaviour to make use of the platform's built-in responsible gaming toolkit before a problem escalates. Setting a deposit limit today costs nothing and takes less than two minutes. If you are unsure where to start, contact our support team and we will guide you through the options that best fit your situation.
For players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — local mental health and financial counselling services may be available through district-level social services offices. We encourage players experiencing financial difficulty as a result of gambling to explore these local resources in addition to platform-based tools.
Permanent Account Closure
If you have decided that you no longer wish to maintain an account with 7up7, you have the right to request a permanent account closure at any time. Unlike a self-exclusion — which is a temporary or long-term suspension — a permanent closure means your account data, preferences, and history are removed from the active platform in accordance with our data retention policy.
Account closure requests are processed within 24 hours of receipt. Before your account is closed, any remaining real-money balance will be withdrawn to your verified payment method — bKash, Nagad, Rocket, Upay, or your registered bank account. Active bonus balances that have not met wagering requirements will be forfeited upon closure; real-money balances are always returned in full.
To request a permanent account closure, contact our support team via live chat or email [email protected] with your registered username and a clear statement that you wish to permanently close your account. Our team will confirm the request, process any outstanding withdrawal, and complete the closure within the stated timeframe. You will receive a confirmation email once the process is finalised.
All real-money funds in your account at the time of closure are returned to your verified payment method within the standard withdrawal processing window. Bonus funds subject to active wagering requirements are cancelled. No withdrawal fees are charged for closure-related withdrawals.
Following permanent account closure, your personal data is handled in line with 7up7's Privacy Policy. Transaction records may be retained for the legally required period for financial compliance purposes. Marketing data is removed immediately upon closure confirmation.
Think it through first: Permanent account closure cannot be undone. If you are closing your account due to concerns about your gambling, we encourage you to consider a self-exclusion or an extended time-out first — these options preserve your account while giving you the space you need. Our support team is happy to discuss which option is right for you before you make a final decision.
Ready to Play Within Your Limits?
Set your deposit limits, activate a reality-check, and enjoy 7up7's full range of cricket betting, slots, live casino, and card games — all with your wellbeing protected. Responsible gaming tools are available from the moment you log in.
18+ only. Gambling involves financial risk. Please play responsibly.